As a world-renowned expert on Customer Centricity, Dr. Marvin Deitz has held leadership positions in multi-billion-dollar companies; and has been recognized internationally for his contributions to innovation, leadership mentoring and business results. Dr. Deitz is also a marketing expert owning a digital marketing company for the past 7 years which is now within the Customer Happiness Institute. He incorporates years of marketing knowledge and innovation melding customer-centric methodology
A professor of master-level classes in the Service Leadership Innovation program at the Rochester Institute of Technology, Dr. Deitz teaches Customer Centricity and Project Management at its United States campus as well as its international campuses in Dubai, Croatia and the Dominican Republic. He also serves as director of the UAE’s only Corporate/Customer Happiness Certification program at RIT Dubai—created upon request of the Prime Minister to help the Emirates become the happiest region in the world.
Dr. Deitz’s vision is to convey his knowledge and expertise to create a happier workplace and, by extension, happier customers and ultimately world. His teaching expertise and approach align in one goal: to make you happy!