Customer Happiness Institute
CHI will make you more customer centric!
Our methodology produces lower employee turnover, increased customer longevity, and more profitable customers. Happy customers will tell the world how great you are.
According to a Walker study, 86% of buyers would pay more for a better customer experience.
We address profitability, longevity and repeat customers with understanding your business through a comprehensive Customer Centric assessment process that starts online. We then create a plan that applies our program to your business so it has a maximum effect upon your culture, employees and customers.
One happy customer can equal as many as 9 referrals for your business. – American Express
The eight pillars of CHI’s “Customer Centagon” are essential for a happier organization animated by personal & organizational development
- Leadership Actualization
- Customer learning
- Employee engagement & high performing teams
- Customer centric metrics
- IDIC Model (Identify, Differentiate, Interact, Customize)
- Systems alignment & approach
- Enhanced customer experience & journey
- Cultural transformation